Local college with 10,000 square feet of office, classroom, and breakroom spaces

Challenge:

A local college was in need of cleaning services after their former company went out of business. The prior company referred Excel Cleaning Services to continue their services. Imaginably, the college’s largest challenge with running a 10,000 square feet space, with several hundred active visitors, was the cleanliness of the floors.

Solution:

“Our floors should look like a showroom at all times.” After an assessment, Excel put together a floor schedule that would accommodate the amount of traffic, as well as the use of a solution applied to the floor that enhances the shine of the floor. They receive:

·      A reset each year that includes floor stripping and waxing

·      A quarterly floor detailing that includes scrubbing and waxing

·      A bi-weekly buffing

·      A day porter to service restrooms, break rooms, and other    as-needed cleaning services

 Result:

Prior to hiring Excel Cleaning Services the customer was changing cleaning team at least every six months. Additionally, there were complaints that the previous company did not properly service the floors to provide the cleanliness that the headquarters requested.

However, when Excel took over this customer they outlined a plan of action that has secured their relationship for the past three years with satisfaction.

 “Their customer service is great. The people that work with them (Excel) care about doing a good job; they are consistent, dependable, and knowledgable.”