Neglected restaurant needed help; health department inspecting in a few days

Challenge:

The owner/operator of a high volume restaurant stepped away from the day-to-day activities of running the restaurant.  After a few online reviews about the cleanliness of the restaurant, the owner needed to check things out.  The owner was not thoroughly satisfied with the performance of the previous cleaning vendor. Among other things, the state of the floors and equipment use to clean said floors were unsatisfactory.  Over time, the grout lines and floors became intolerable.

Solution:

Excel Cleaning Service was called in for a quote. After the walk thru the client received a list of chemicals and equipment used on their behalf. Very impressed by the aforementioned listing, the client felt assured and comfortable with the capabilities of Excel Cleaning Services.

Excel Cleaning Services incorporates the foremost attention to client property by administering safe procedures and agents. The operations manager recommended SHA-ZYME™, heated pressure water, and sensitive hard surface tools. Additional hand tools are used to focus on the arduous process of cleaning the floor edges.

Excel Cleaning Services offers an array of cleaning services, e.g. carpet cleaning, general office cleaning, scrub and recoat concrete floors, strip & wax, and excellent customer service.  As a result of doing such a great job on our floors, the client inquired about their availability to perform nightly cleaning services for the company. Currently, Excel Cleaning Service clean a few nights a week, and this has really helped the operation to focus on other vital areas of the business.

Results:

Excel had the equipment to get the job done correctly. Excel Cleaning Services represented well during the assessment phase by sending a credible and knowledgeable representative to accurately assess the cleaning needs and concerns regarding cleaning a high-volume restaurant. In conclusion, the restaurant owner was very impressed with the fact that the proposal offered a detailed breakdown of pricing, planning, and scope of services.

60,000 square feet corporate building; operational for 22 hours a day

Challenge:

A high profile, highly trafficked commercial building was seeking a new facilities maintenance team to manage their 60,000 square foot building and 70,000 square feet of parking. With thousands of daily activity over 22 hours a day, the building cleanliness was of the utmost importance. Additionally, a client priority was to work with a thorough and professional staff that could adapt to a corporate environment.

Solution:

Excel Cleaning Services was referred by another cleaning company. From initial engagement to the daily interaction, the customer has been pleased with the attention to details. Building visitors have complimented on several occasions that the building is the “cleanest they have ever seen.”

During the first week, the operations managers and cleaning team worked together to develop a schedule that helped the clean-up crew stay on task. The night crew used the Excel team cleaning method to ensure cleanliness. They also provide:

·       Pressure washing of the parking garage

·       Cleaning of the pipes

·       Deep scrubbing of the tile floors

·       Carpet cleaning

·       High dusting

Result:

The customer truly appreciated that Excel provided background checks and reliable team members. They have remained complaint free.

 Local college with 10,000 square feet of office, classroom, and breakroom spaces

Challenge:

A local college was in need of cleaning services after their former company went out of business. The prior company referred Excel Cleaning Services to continue their services. Imaginably, the college’s largest challenge with running a 10,000 square feet space, with several hundred active visitors, was the cleanliness of the floors.

Solution:

“Our floors should look like a showroom at all times.” After an assessment, Excel put together a floor schedule that would accommodate the amount of traffic, as well as the use of a solution applied to the floor that enhances the shine of the floor. They receive:

·      A reset each year that includes floor stripping and waxing

·      A quarterly floor detailing that includes scrubbing and waxing

·      A bi-weekly buffing

·      A day porter to service restrooms, break rooms, and other    as-needed cleaning services

 Result:

Prior to hiring Excel Cleaning Services the customer was changing cleaning team at least every six months. Additionally, there were complaints that the previous company did not properly service the floors to provide the cleanliness that the headquarters requested.

However, when Excel took over this customer they outlined a plan of action that has secured their relationship for the past three years with satisfaction.

 “Their customer service is great. The people that work with them (Excel) care about doing a good job; they are consistent, dependable, and knowledgable.”